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“Organisations
and leaders that are bold are playing to win, not just survive
rewards.”
The
Integrated Case Management System (ICMS), a fully computerised
social service system built by Nova for the Ministry of Community
Development, Youth and Sports (MCYS), Singapore was awarded the “CIO
100 Award” on 23rd August 2005. In brief, ICMS is a single
integrated case management system for child and family protection
and the management of juvenile delinquency replacing 10 disparate
older systems.
The CIO 100 Award is an annual event held in the
United States to honour 100 organisations for their distinguished
achievement and excellence for a chosen theme. A new theme is chosen
every year believed to be current and of value to CIO readers.
This year's theme, the 18th annual CIO 100 Award recognises organisations
for boldness, willingness to assume big risks in the pursuit of
significant rewards.
A CIO 100 Award is an acknowledged mark of enterprise
excellence. According to a survey by PR Week magazine, CEOs named
the CIO 100 amongst the top 10 most influential corporate scorecards
anywhere, compiled by any publication or organisation.
More than 300 applicants and nominees were received
from the various industries in different parts of the world. Ministry
of Community Development, Youth and Sports (MCYS) was the only
government organisation in South-east Asia to have won this award,
along side with other big names like General Motors, Hilton Hotels
Corp. UPS, United States Air Force and the United States Department
of the Army Staff. A full list of this year 100 winners can be
viewed in: http://www2.cio.com/archive/081505/cio100.cfm
About the Integrated Case Management System (ICMS):
ICMS
was first mooted for the Rehabilitation and Protection Division
(RPD) of the MCYS, which provides services in the areas of probation,
institutional rehabilitation, and family and child protection.
With ICMS, Case Officers can access complete case-related
information, for example client profile, referral reports and case
histories, as well as share case information and documents across
the 5 branches within RPD, thus allowing officers to have a holistic
view of their clients.
Gone were the days when an officer who needs to view
information related to his client who has a history in another
system would have to access the other systems for the information
through another officer.
A workflow-engine automates the management of cases starting from registration, scheduling of interviews, and report submission right up to case closure. With every step in the process captured in ICMS, tracking the progress of cases is a breeze.
Business Intelligence capabilities allow Management
to assess the effectiveness of their programs, and tailor new programs
and policies for the future.
Due to the confidentiality of client data, ICMS
was implemented with stringent security controls to prevent access
by unauthorised users.
Today, ICMS serves over 350 users and provides web-access
to external users such as the police force and hospitals via a
secure government network infrastructure.
About PAVO™-Collaborative Framework
The
implementation of ICMS was based on PAVO™ Collaborative
Framework,
Nova’s flagship product. PAVO™ is a platform product
scalable to meet different types of collaborative transactions
over the Internet seamlessly between organisations, be it government
or private sector. As such, PAVO™ is packaged with the necessary
management, process intelligence and secured transmission features.
With 1,000+ users worldwide, it is also the platform integrating
our other products – OCTANS™ & FORNAX™.
PAVO™ was built entirely on J2EE platform,
adhering to open systems standards to ensure that applications-specific
modules can be easily plugged-in.
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Please direct all queries related to this article
to Marketing at enquiry@nova-hub.com
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